FAQ (Frequently Asked Questions)

1. How can I review a product?

You can use the following websites to authenticate the product code:

2. How can I verify a distributor?
The authenticity of the distributor can be verified on the following page:

3. Where is the delivery from?
We ship from the EU, but we also offer domestic shipping for the US and UK. For price lists and conditions for the US and UK, please contact your manager.

4. What are the delivery conditions?
Shipping options vary depending on the destination. Available couriers are:

  • Post, EMS, DHL, TNT, UPS, GLS, DPD.

Shipping costs are set by the courier services, we do not charge any additional fees.

5. Which payment methods are accepted?
Accepted payment method:

  • Bitcoin

Important note: For security reasons, we recommend using Bitcoin. Bank transfers and credit card payments will be discontinued in the near future as they are considered less secure for both parties.

6. What should I do if my order is damaged, lost or confiscated?
Europe:

  • Damaged delivery: Please send us detailed pictures of the package and products. We will send replacement for free.
  • Lost package: If the delivery does not arrive within 45 days, we will send a replacement free of charge.
  • Seizure: This is rare in the EU, but in case of seizure, replacements will be provided free of charge.

Other regions:

  • Replacement delivery will only be made if 50% of the value of the damaged/lost/confiscated products has been paid.
  • For security reasons, a new recipient and delivery address must be specified.

7. How are the products packaged?

  • Injection solutions: 1 vial/box, 10 ml.
  • Tablets: In zip bags with 50 or 100 tablets.
  • Peptides: 1 vial of lyophilized powder.

8. RETURN POLICY
EUROPE
Damaged
If your order was damaged:

  • Please provide detailed pictures of the package with recipient details clearly visible.
  • Please provide detailed pictures of the damaged products.
    And we will resend it for free.

Lost
If your order has not been delivered within 45 days of the shipping date:

  • Please send us an email with the tracking number.
    And we will resend it for free.

confiscated
We have never experienced any confiscations in the EU, however if this does happen we will reship it free of charge.

REST OF THE WORLD
Damaged
If your order was damaged:

  • Please provide detailed pictures of the package with recipient details clearly visible.
  • Please provide detailed pictures of the damaged products.
    If half of the value of the damaged goods has been paid and confirmed, we will reship the full value of the goods.

Lost
If your order has not been delivered within 45 days of the shipping date:

  • Please send us an email with the tracking number.
    If half of the value of the lost goods has been paid and confirmed, we will reship the full value of the goods.

For security reasons, returns will only be processed if a new recipient and delivery address are specified.
We do not reship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, African countries, South American countries, Israel, UAE.

confiscated
If your order has been seized:

  • Please provide a 120 dpi image of the envelope containing the letter from Customs or FDA with the recipient's name.
  • Please provide a 120 dpi image of the letter from Customs or FDA with the recipient's name.
    If half of the value of the seized goods has been paid and confirmed, we will reship the full value of the goods.

We will not reship if:

  • You cannot provide a 120 dpi image of the envelope and letter from Customs or the FDA.
  • You cannot tell us the new recipient name and delivery address.
    We do not reship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, African countries, South American countries, Israel, UAE.

For all 3 cases (damaged, lost, confiscated) – all costs related to these problems will be shared equally between you and us.

8.2. RETURN
We only reship once.